This page provides answers to the most frequently asked questions. Please
scroll through the list to find the information you need. If the question
you have is not found, please contact us.
US: 800 211 2810
France: 0800 908655
UK : 0800 032 2926
Germany: 0800 1015163
Europe
United States & Canada
Asia & Oceania
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Can I reserve a seat assignment?
Airlines offer reserved seat selection on most flights prior
to departure. Boarding pass issuance is restricted to the day
of the flight. You may request window or aisle seating on the
search form, or special seating arrangements can be entered
in the comments field on the reservation form. |
What are the restrictions on last-minute
bookings?
To help protect your credit card from fraudulent activity, we
take extra time to verify passenger information. Therefore,
reservations must be made at least 24 hours prior to departure
(Central Daylight Time). If the airline you have selected requires
paper tickets you will be notified of delivery options. Naturally
if you require paper tickets, time must be allowed for delivery
of the tickets from our US location. |
What is a Valued Airline?
Valued Airline is a preferred carrier that has a committed
working relationship with us. These relationships enable us
to offer their best products and service directly to our customers. |
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What is an eticket?
An eticket, or electronic ticket, represents your reservation
for a flight, but is not in a paper format. You will be supplied
a confirmation number as your proof of purchase. You will not
receive a paper ticket. With an eticket, your name and flight
details will be in the airline's computer. An eticket is NOT
a boarding pass. You will still have to check-in to receive
your boarding pass.
PLEASE NOTE: New regulations require you to present a printed
receipt of your e-ticket purchase in order to receive a boarding
pass. Please be certain to print your confirmation details page
or your confirmation email and bring it with you to the airport.
Failure to do so will result in your inability to board your
flight. |
Can I receive a paper ticket?
Airlines charge fees for paper tickets issued when electronic
ticketing is available. Therefore, we issue all tickets electronically
unless a paper ticket is required by the airline. When required,
paper tickets do not have additional fees other than shipping
charges. |
Why do you charge a service fee?
A non-refundable service fee is charged at the time of booking
in order to offer you the lowest prices and access to our customer
care agents 7 days a week, 24 hours a day, and 365 days a year
(including holidays). This fee is $10 per ticket. |
Are taxes included in the price of my
fare?
The price of the tickets includes taxes and fees which are imposed
on air transportation by government authorities. Taxes and fees,
which may represent a significant portion of the cost of air
travel are either included in the fare or shown separately in
the "TAX" box(es) of the ticket(s). |
Is my ticket refundable or transferable?
Unfortunately tickets are NOT refundable or transferable. |
What are the fees for changing my ticket?
Some major airline carriers, including but not limited to, US
Airways, American and Delta, have changed their exchange policies
for non-refundable tickets. Changes to tickets prior to departure
date may result in large change fees plus additional applicable
charges. On your departure date, the airline may charge additional
fees for stand-by passengers. After departure, your ticket may
have no residual value. |
Is any type of cancellation insurance
available?
No, cancellation insurance is not available. |
What is a back to back ticket?
When coupons from two or more tickets are issued at round trip
fares for the purpose of circumventing restrictions. Airlines
and travel agents are prohibited from issuing such tickets.
Each airline reserves the right to deny transportation to passengers
found using tickets in this manner. Travelers will be responsible
for the difference between the fare paid and the fare of the
actual itinerary. |
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Should I still check-in?
If you have reserved a seat assignment, you must still check-in.
Reserved seats are subject to cancellation if not claimed at
least 30 minutes prior to scheduled departure time (45 minutes
for non-US and overseas flights). |
What is required when I check-in?
ALL ticketed passengers must show a government issued photo
identification at check-in. Children must have a parent present
at check-in. Tickets, or eticket reservations must be in each
passenger's name as it appears on the photo identification. |
What is required with non-US travel?
An international trip may require valid travel documents such
as, but not limited to:
- passport
- visa
- re-entry permit
- health certificate
- inoculation record
- a ticket for the return journey or continuance of your
trip
- or ANY combination thereof.
We are NOT responsible for your travel documents. You are responsible
for acquiring the proper documentation. Concerns about the required
travel documents may be resolved by contacting the appropriate
consulate, embassy, or government agency. |
What is a schedule change?
Schedule changes are made by the airline when it changes flight
times or numbers at its discretion. If known about in advance,
we will send changes to you prior to your flight. Often schedule
changes are unexpected and at the last minute. You may want
to call the airline 24 hours prior to your departure time to
check your flight schedule. |
What are the luggage limitations?
In general, you are allowed two items of checked baggage per
person and one personal and one carry-on item. Luggage requirements
can vary by airline and may change due to security or other
regulations. Airlines reserve the right to assess an additional
charge at the time of check in for three or more pieces of luggage
and/or for non-standard luggage. |
Can I fly stand-by?
Stand-by availability is at the discretion of the airline. Additionally,
some airlines may charge fees for flying stand-by on the same
day as your departure. |
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What services are offered for children
traveling alone?
Tickets for children under the age of 14 who are travelling
alone are not bookable on this site. In general, minors under
the age of 18, traveling alone, may be subject to unaccompanied
minor fees as determined by the selected airline. Many airlines
provide or require all unaccompanied children to be escorted
from point of check-in to the airplane where the child is placed
in the care of a flight attendant. This service, called unaccompanied
minor service, may result in a fee of $30 or more per flight
segment. A parent MUST be present at check-in when a child is
traveling alone. Some airlines prohibit children traveling alone
from flying on the last connecting flight of the day. Please
contact the airline directly to determine what requirements
and fees are involved. |
Do I have to pay full fare for an infant?
An infant is a child under two years of age not occupying a
seat. Once children reach their second birthday, they must be
seated in an approved seat. One infant is permitted to travel
free on US domestic flights for each passenger paying adult
fare who is at least 12 years of age. Each additional child
under 2 years of age accompanying the same adult passenger will
pay the applicable accompanied child's fare whether they are
occupying a seat or not. |
What are International travel restrictions
for children?
For non-US travel, an infant pays 10 percent of the applicable
adult fare. All infants must have a ticket to travel. Children
ages 2-11 years of age receive a discounted fare decided by
the airline. Passengers 16 years of age or younger MUST be accompanied
by an adult. |
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What is the Refund Policy?
We strive to provide the best service possible and will work
on behalf of our clients to rectify any regrettable circumstances
pertaining to your reservation. However, we act only as an independent
agent to secure services of an air carrier, car rental supplier,
hotel, or other travel related supplier. Therefore, we have
no control over personnel, equipment, or operations of these
suppliers and shall not be held liable for any inconvenience,
personal injury, property damage, or other loss incurred as
a result of any wrongful acts, omissions, or default on the
part of the suppliers. All grievances must be reported with
any and all supporting documentation to us within
60 days of the mailing of the first credit card statement showing
any discrepancies for billing and payment issues or within 60
days after the completion of travel services provided. |
What type of customer service is offered?
After submitting your reservation request, you will be provided
with an email address to use to make inquires about your request.
Our qualified and friendly agents are available 24-hours a day,
7 days a week, 365 days a year (including holidays) to answer
your questions. All you have to do is ask. |
What happens if after I purchase my
ticket the airline goes bankrupt before I travel?
If you have purchased a ticket on a US airline that ceases operations,
you may be able to stand-by for a flight on another US airline.
Section 145 of the US Aviation and Transportation Security Act
"requires, at a minimum, that passengers holding valid confirmed
tickets, whether paper or electronic, of the insolvent or bankrupt
carrier must be transported by other carriers who operate on
the route for which the passenger is ticketed on a space-available
basis on the date of travel shown on the ticket or other documentation
demonstrating e-ticketing, without significant additional charges."
The amount of additional charges are at the discretion of the
accommodating airline. This provision applies only on US airlines
if you make "alternative arrangement within 60 days after the
date on which that passenger's air transportation was suspended,interrupted,
or discontinued (without regard to the originally scheduled
travel date on the ticket)." Non-US airlines are not required
to comply with the above. |
Do I need a visa to enter the country
I am visiting or traveling through?
Every country has its own laws regarding entrance by non-citizens.
Please check the specific laws governing the country you are
visiting. It is your sole responsibility to obtain all necessary
documentation prior to your departure. Regardless of the ticket
you purchase, applicable immigration laws apply.
Please note that a new United States regulation is in enforcement
that requires citizens from some countries to obtain a visa
if their flight is stopping over in the US, even if the US
is not the final destination .
In addition, citizens from waiver-countries visiting the
US, should be aware that per the US Department of State, ”Starting
October 26, 2004, travelers entering the United States under
the Visa Waiver Program must have a machine-readable passport.
Any traveler without a machine-readable passport will be required
to obtain a visa before coming to the United States.” For
more information on US visa regulations visit http://unitedstatesvisas.gov/index.html.
Please check all appropriate laws for the the country you
are visiting.
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